• CREC is transitioning to a new 10-digit phone number for sending outage alerts, service updates, and other important notifications in response to industry-wide efforts to combat spam and improve the reliability of SMS messaging systems. 

  • Using our own 10-digit number will enhance the security of our communication system and provide a more reliable experience for our members. 

The new number is 636-255-8936. This is a change from the old short code of 352667. 

The change is in effect as of March 4, 2025. 

  • The only change you will notice is the number from which you receive text messages from CREC. 

  • If you opted in for text alerts through CREC’s online member portal and/or the MyCuivre app, you will still receive the same important alerts, including outage notifications, service updates, and severe weather warnings – they will just be coming from the new number. 

  • There will be no interruption in service during the transition. 

  • No. If you are currently opted-in to receive text alerts (which previously came from the old number of 352667), you will still receive alerts from the new number. 

  • If you previously opted out of text alerts, you will remain opted out on the new number. 

You’ll simply send the command to the new number. 

No. This change only applies to text messages sent by CREC. 

You can contact CREC at 800-392-3709.