In our fast-paced world, maintaining seamless communication is crucial, particularly when it comes to your electric
services.
At CREC, we are dedicated to safely delivering reliable service, and a vital aspect of this is our ability to contact you
promptly and effectively. By regularly updating your contact information — phone numbers, mailing addresses, and email addresses — you enable us to communicate with you more efficiently and ensure you receive the best possible service.
1. Timely Notifications and Alerts
If there’s a planned maintenance or an unexpected outage in your area, having your current contact information ensures we can notify you via text, email, or phone. This ensures you’re never left in the dark (literally and figuratively) and can make arrangements as needed.
2. Billing and Payment Reminders
Keeping your contact details updated helps us send timely reminders about your billing cycle, due dates, and any changes in your payment plans. This can help you avoid late fees and ensure your account remains in good standing.
3. Member Support and Assistance
If we need to reach you regarding a service issue or follow up on a support request, having your current contact information helps us resolve your concerns more efficiently. It also allows us to provide personalized assistance tailored to your needs.
4. Capital Credits
Capital credits, similar to profit margins in other businesses, are reserved for you even if you discontinue CREC service. The co-op will attempt to reach you when refunds are made but your current address must be on file. This is also important if you establish a new service — make sure to let us know if you’ve previously been a CREC member so that we can keep your past and current records up to date.
How to Update Your Contact Information
Updating your contact information is quick and easy. You can do it through any of the following methods:
• Member Portal: Log in to your account on CREC’s website and update your details under “account profile.”
• Mobile App: Use our mobile app, MyCuivre, to make changes on the go.
• Member Support: Call us at 800-392-3709 and our team can assist you.
• In-Person: Visit us at our Troy or Lake Saint Louis office, and our staff will help you update your information. CREC values our relationship with you and is committed to providing reliable service. Keeping your contact information updated is a simple yet vital step in ensuring we can communicate effectively and serve you better. Please know that your information will NEVER be shared with any third parties. It is only used by CREC to share important information with you.