Power restoration tips: Step-by-step guide

Power restoration tips: Step-by-step guide

When the power goes out, we expect it to be restored within a few hours. But when a major storm or natural disaster causes widespread damage, extended outages may results. Our line crews work long, hard hours to restore your power safely to the greatest number of members in the shortest time possible following major storms. But if you’ve ever wondered what we’re up to when you find yourself in the dark, here's a step-by-step guide:

Power Restoration Step 1

Transmission towers and cables that supply power to transmission substations (and thousands of members) rarely fail. But when damaged, these facilities must be repaired before other parts of the system can operate.

Power Restoration Step 2

A substation can serve hundreds or thousands of consumers. When a major outage occurs, line crews inspect substations to determine if problems stem from transmission lines feeding into the substation, the substation itself or if problems exist further down the line.

Power Restoration Step 3

If the problem cannot be isolated at a distribution substation, distribution lines are checked. These lines carry power to large groups of consumers in communities or housing developments.

Power Restoration Step 4

If local outages persist, supply lines (also known as tap lines) are inspected. These lines deliver power to transformers, either mounted on poles or placed on pads for underground service, outside businesses, schools and homes.

Power Restoration Step 5

If your home remains without power, the service line between a transformer and your residence may need to be repaired. Always call to report an outage to help line crews isolate local issue.


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