Bill Payment Options
Personal, Virtual Payment Options Let You Choose
Cuivre River members have many payment options. A range of choices make convenience and necessity top priorities.
One little-known option is Due Date Choice*. "If you rely on a monthly income check, you can coordinate your due date with your own schedule," says Supervisor of Consumer Accounts Tammy Nolan. You can choose the 1st, 5th, 15th or 25th of the month for your due date.
Traditional paper payment options are still the choice of most members, according to Nolan. Courtesy envelopes provided with paper bills still carry most payments to Cuivre River Electric by mail. Many members save the postage, but visit Drive-Up Windows in Troy (7 a.m. - 7 p.m.) and Lake Saint Louis (7 a.m. - 6 p.m.). Drop boxes are also widely used.
Beyond traditional bills you'll find several effortless, painless and flexible choices that offer either paper or virtual bills.
EZ Pay: Enroll to have payments automatically posted to your credit or debit card, or paid from your bank account.
MyCuivreApp: View your bill, sign up for alerts and reminders, view your payment history, pay your bill and more with our Mobile Web App.
MyPower: Choose your payment frequency and pay as you go. Forego a paper bill, and monitor your energy use and credit balance daily, weekly or monthly to match your budget.
Budget Billing: Make even monthly payments to reduce the impact of seasonal factors that can affect your bill.
Pay Online: Use Cuivre River's secure web portal 24/7/365 to pay month-to- month or enroll in EZ Pay. Select your payment methods, view your bill and account history, and go paperless if you choose.
Pay By Phone**: Call (800) 392-3709, ext. 4393 anytime 24 hours a day to pay by credit or debit card.
Call a billing representative weekdays 7 a.m. - 11 p.m. for assistance to pay by phone.
"More payment choices are in the future," Nolan says. "We're working to accommodate new tools technology offers, while maintaining traditional choices that offer a personal touch."
Methods may change, but one constant remains: if you use electricity, you will have a bill to pay. "We try to make paying your bill as easy and affordable as possible," she says. To learn more about bill payment options call (800) 392-3709 ext. 4393 weekdays from 7 a.m. - 11 p.m.
*Automated Meter Reading (AMR) equipment required; residential members only.
**Restrictions apply for accounts in arrears.